Shipping policy
Little Bad Dog Coffee ships Tuesday through Friday, from our Carroll, Iowa store. All coffee is shipped from our facility within 2 business day(s). For shipping itself you should expect the shipping carrier to take 1-5 business days to deliver your package. You will receive a shipping notification email, which includes your tracking number, once your order is shipped.
The flat rate shipping fee is between $5.95 for half a pound and $6.95 for a pound of orders below $50. For any order over one pound, add $3.00 per pound. Free shipping on any order over $50.00 (before taxes). You will receive an e-mail from the day your order ships to confirm shipping and provide a tracking number. With that number you may track your shipment via the USPS website, www.USPS.com or Fedex tracking. Simply click on the tracking page and enter your unique tracking number.
NOTE: All orders will ship via USPS (ground) or FedEx ground. The carrier will depend on your location and the weight of the package. If you need a specific carrier you must select it at checkout!
Handling is 2 business days regardless if you choose a 2-Day or Next Day shipping option.
Free Shipping:
We offer FREE shipping for the 48 Contiguous States in the USA on all orders of $50 or more. Coffee Club subscriptions orders always ship FREE.
We do NOT ship to PO Boxes.
Please Note: during holidays and sale events, shipping may get delayed.
International Shipping & Customs:
We will not ship to Canada and/or other countries. Only U.S. and territories including APO / FPO / DPO addresses.
Order Cancellation:
One-time purchase can be canceled if it has not gone into fulfillment. Orders marked as "Fulfilled" NO longer can be cancelled.
*NOTE: All purchases and order changes made by customer and/or staff are recorded (date/time stamped) for transparency.
Subscription Cancellation Policy:
By subscribing, you agree to recurring charges based on your selected delivery frequency. Your subscription will continue until canceled.
Cancellations must be made at least 48 hours before your next billing date to avoid being charged. Once an order processes, it cannot be canceled, modified, or refunded.
Need help pausing or canceling? Contact us at info@blackoutcoffee.com
We’re happy to assist.
We strongly encourage customers to use their account portal or reach out to us in advance to manage or cancel their subscription.
Returns:
We do not accept returns or exchanges on our coffee. Due to its perishable nature and food regulations, coffee cannot be returned for credit or refund. If you need to return an item other than coffee – please see our return policy.
Lost Shipments:
If a shipment has been lost by the carrier (i.e. USPS, UPS, Fedex, DHL,...) and it is not recovered, and the delivery confirmation report shows a non-delivery then we will reship at no cost to the customer. However, if the shipment is claimed to be lost by the customer and the delivery confirmation shows "delivered" then our guarantee has been fulfilled and we will not reship free of charge.
Little Bad Dog Coffee
Inside A Touch of Country
Westgate Mall
515 N Adams. Street #217
Carroll, Iowa 51401
Any questions about any policy, you can call – 712-775-2121
or email us at littlebaddogcoffee@gmail.com